FAQs for The Marine Shop

Click the Subject Name to see common questions

Account & Membership Questions

Do I have to be in the military to make a purchase at The MARINE Shop?

No - anyone can purchase items from The MARINE Shop. Some items may require proof of eligibility such as military awards, Joint Chiefs of Staff badges, or Secretary of Defense badges for White House and Pentagon assignments.

What is a profile?

A profile is a record of each registered user's basic information including contact information. You do not have to be active duty, veteran, or retiree from any of the US Armed Forces to create a profile. However, for military Members we do request and retain information on when and where members have served.

A profile allows MCA&F members to check membership status and renewals, donations that have been made, and event registrations.

If you have made a purchase at The MARINE Shop, you can also view your order status, order history, and create a Wishlist.

How do I create and edit a profile?

Follow 3 easy steps:

  1. Select the Login link in the top right corner of the header.
  2. Beneath the blue Login button is the “Don’t have a profile?” link — click and complete the form on the following page. If you are not affiliated with the military, select the Civilian option (final listing in the drop down menu).
  3. A profile will be created and you will be logged in to our store.

Please remember your username and password in order to login in the future.

How do I reset my password?

You can reset your password online here, by calling Member Services at 866-622-1775 between 8:00 am to 4:30 pm EST, Monday - Friday, or sending an email to Member Services.

How do I take advantage of Member Pricing?

If you are an active Marine Corps Association & Foundation (MCA&F) member, you can receive up to 10% off merchandise purchased through The MARINE Shop. To view Member Value Pricing (MVP), you must Login to your store account with the e-mail address associated with your MCA&F account before you start browsing.

You can add membership to your cart and receive immediate discounts with your membership purchase. Members of the Marine Corps Association & Foundation receive Member Value Pricing on many of our items, in addition to all of the other benefits of being an MCA member.

Why don't I see Member Value Pricing in my Shopping Cart?

If you didn't Login before adding the items, the Member Value Pricing won't appear while you browse. Membership pricing should display after you Log In. If you still don't see Member pricing, please call Customer Service at 888-237-7683 Monday through Friday, 0800 to 1630 Eastern Time to check on your membership status.

To edit your profile, click the Login link located in the header, complete the log in process, then select Edit Profile option on the left side of the screen.

How do I renew my membership?

After logging into your member account, click the Renew button (under Membership on the My Profile page). You will the have the option to choose from several membership types which are listed by which magazine you would like to receive as a member benefit. Select your desired option and select the Checkout button to purchase your membership.

How do I find my member ID number?

Your membership ID number is available on the label of your print edition magazine cover. To obtain your membership number you can also call Member Services at 866-622-1775 between 8:00 am to 4:30 pm EST, Monday - Friday, or send an email requesting your membership ID number.


Uniform Questions

Where are the Enlisted Blue Dress Jackets on the website?

We do not make or carry the enlisted Blue Dress jacket. We suggest visiting the Navy Exchange website or calling the Navy Exchange Uniform Support Center at 800-368-4088 to order. Please note that merchandise purchased from the Navy Exchange is for the use of authorized customers only and purchases must not be intended for resale.

Do you sell Blue Dress or Service Alpha coats in off-the-rack sizes?

No, uniform coats are made to order and are therefore Special Order items. Orders can be placed online and the tailoring process takes 4-6 weeks; processing time is subject to change depending on the time of year. Special Order items are non-returnable and non-refundable.

Can I order a replacement belt for my Service Alpha or Officer Blue Dress coat?

Yes, please call us at 888-237-7683 to place an order. You will need to have your waist measurement. Replacement belts are made to order and are therefore Special Order items. Tailoring will take approximately 7-10 business days; processing time is subject to change depending on the time of year. Special Order items are non-returnable and non-refundable.

Can I order a replacement collar for my Dress Blue or Evening Dress coat?

Yes, we can replace the enlisted Blue Dress, officer Blue Dress, or Evening Dress collar. Please call us at 888-237-7683 to place an order. You will need to have your actual neck measurement, not your current collar size. Tailoring will take approximately 7-10 business days; processing time is subject to change depending on the time of year. Replacement collars are made to order and are therefore Special Order items. Special Order items are non-returnable and non-refundable. 

What size white collar strip do I need?

Order a white collar strip the same size as your neck measurement (do not use your shirt collar size).

Do you sell Creighton khaki shirts?

We do not sell Creighton khaki shirts. We carry our own brand which have a fitted, athletic cut compared to Creighton shirts. Our khaki shirts cannot be let out, therefore we recommend ordering a size up if you are unsure of the size or fit.

Do trousers come tailored and/or hemmed?

No. All trousers are sold untailored and unhemmed. Please call us at 888-237-7683 if you wish to have your trousers to be tailored and/or hemmed. You will need to provide your height and weight, as well as seat, waist, and outseam measurements.

How long does it take to have trousers tailored?

Trouser tailoring takes approximately 7-10 business days. This time frame may change depending on the time of year - we suggest placing your order well in advance, especially during Birthday Ball season. Please call us at 888-237-7683 for more information or to check on current processing times.

Where is the extra belt loop?

The extra belt loop for men's trousers are located in the back pocket. Please note that men's trousers #500342 and #500343 do not have belt loops.

Do you carry Danner Reckoning boots?

We do not have Danner Reckoning boots in stock at this time (as of 1 March 2019). We do not know when we will have them in stock.

Do you carry Marine Corps League uniforms?

We do not carry a complete complement of MCL uniform items, but you can purchase Marine Corps League uniform accessories and the Evening Dress jacket (male and female) on our website.

We do not carry the detachment red cover. We suggest visiting Marine Corps League store to purchase this item.

Do you sell PT running suits?

No, those can be sourced via the NEX Uniform Center: Marine Corps Physical Training Uniforms (PTU).

Do you sell Maternity uniforms?

No, those can be sourced via the NEX Uniform Center: USMC Maternity Uniforms.

How do I order a sword?

To size your sword, you need your sleeve length and height. You can call us for the size you need or refer your Look Sharp book on page 71.

For Marine Officers who have yet to attend TBS, swords will not be engraved until sword has passed TBS Inspection.

Swords are engraved in Old English 2.75 font and can fit a maximum of 25 characters. Our swords are certified by the US Marine Corps Systems Command and manufactured by Weyersburg, Kirschbaum and Company. The Marine Corps Officer Sword we sell is of the highest-quality and are modeled after the traditional Mameluke sword.

What Special Services do you offer?

The MARINE Shop offers many special services that are required for Marines. Here are some of the the services we offer:


PLACING AN ORDER

Why is my credit card information being denied?

If you receive an error message after submitting an order, please verify the following:

  1. There are no misspellings or mismatched information regarding your id or billing address information
  2. The id on your credit card matches entry - including your middle initial or middle id if it is printed on your credit card
  3. The address entered matches the billing address for your credit card
  4. Re-enter your 3-digit security code located on the back of your credit card

If you have verified all of this information, and are still having issues submitting an order, please contact Customer Service at 888-237-7683 or send us an email.

Why is my discount code not working?

Discount codes must be entered on the Shopping Cart page in order for the system to recalculate your subtotal. You may need to verify that all conditions of the discount code have been met, here are few conditions you may want to check:

  1. Has the minimum purchase amount been met?
  2. Do you have the correct quantity or type of items in your cart?
  3. Is the discount code still valid? Verify dates and times for the offer.

If only a portion of items in your Shopping Cart have a discount applied, you may have ineligible items in your cart. Examples of ineligible items are: select uniform items, all uniform packages, Waterhouse art prints, and select books. Ineligible items appear with a label under the product image noting that it is Not Eligible for Discount.

If you have verified all of this information, and are still having issues submitting an order, please contact Customer Service at 888-237-7683 or send us an email.


SHIPPING

How long will it take to get my order?

In general, Standard shipping is approximately 5-7 business days, Express is 2-3 business days, and Overnight is the next business day if placed before 12:00 pm Eastern time. Please note that orders placed after 12:00 pm Eastern time on a Friday will be processed the following Monday as we are closed on the weekends. For example, if you place an order with Overnight (next business day) shipping AFTER 12:00 pm Eastern on a Friday, your order will be processed Monday and you will receive your order on Tuesday. Shipping times will be delayed on national holidays.

What is your Shipping Policy?

We provide regular Ground, 2nd Day and Overnight shipping, with fees based on the amount of your order.

  • Overnight and Express orders - NOT available to P.O. Boxes, Hawaii, Alaska, U.S. Territories, APO/FPO addresses, international, or certain items noted.
  • If you require Saturday delivery, please call Customer Service at 888-237-7683 to check on availability and shipping cost. Additional charges will be applied.
  • Some products require additional shipping fees - read product descriptions carefully for additional shipping information. Oversized and overweight items will indicate the additional shipping charge applied to your cart after you complete the shipping estimate information located on the right hand side of the screen.
  • Oversize and/or overweight orders may be subject to additional shipping fees. We will contact you with additional shipping fee information.

For a complete list of shipping rates and more shipping information, please visit our Shipping Policy page.


RETURNS & EXCHANGES

What is your Return and Exchange Policy?

We allow returns within thirty (30) days of receipt of your order. You are responsible for return postage unless the item was sent in error or item was damaged/defective. Please call 888-237-7683 for more information, or visit the Return Policy page.

How can I exchange an item for a different size?

Download and complete the Return and Exchange Form noting which size you wish to exchange your item for and ship the package back to us. Please note that we do not provide a return shipping label for an exchange unless your order is filled in error or damaged. Your replacement item will ship to you at no additional cost.

How long does it take to process a return or exchange?

We try to process returns and exchanges in a timely manner. Please allow five (5) business days after the package is received at The Marine Shop to process your refund or exchange.

What items are non-returnable?

  • Special Order items, Drop Ship items, custom orders, personalized, or engraved merchandise are not returnable unless the item is defective. We are not responsible for spelling or typographical errors.
  • Tailored trousers, tailored shirts, replacement belts, and replacement collars are non-returnable.
  • Untailored uniform items that have been tailored elsewhere are non-returnable.

OTHER QUESTIONS

Can you help me find my family member's service records?

No, this web site is not an official U.S. Marine Corps (USMC) site or Department of Defense (DoD) component. We suggest visiting the National Archives website to place a request for military records.

How does The MARINE Shop define "Made in the USA"?

The MARINE Shop complies with the Federal Trade Commission's general guidelines for Made in the USA . Items that are Made in the USA are identified with a US flag icon.

How do I find out about specials, sales, clearances and new items?

You can always check back regularly to see what we’ve updated or, better yet, sign up for The MARINE Shop newsletter! Occasionally, we include promotional codes that are only valid for newsletter subscribers. 

Subscribe now to The MARINE Shop's newsletter!


 

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