Attention MCA&F Members

LOG IN to Receive Member Pricing

FAQs for The Marine Shop

Why don't I see Member Value Pricing when I'm shopping? 

If you are an active Marine Corps Association & Foundation (MCA&F) member, you can receive up to 10% off merchandise purchased through The MARINE Shop. To view Member Value Pricing (MVP), you must Log In to your store account with the e-mail address associated with your MCA&F account before you start browsing. MVP displays as YOUR Price as opposed to List Price.

Why don't I see Member Value Pricing in my Shopping Cart?

If you didn't Log In before adding the items, the Member Value Pricing won't appear while you browse. Membership pricing should display after you Log In. If you still don't see Member pricing, please call Customer Service at 888-237-7683 Monday thorugh Friday, 0800 to 1630 Eastern Standard Time to check on your membership status.

How do I take advantage of Member Pricing?

You can add membership to your cart and receive immediate discounts with your membership purchase. Members of the Marine Corps Association & Foundation receive Member Value Pricing on many of our items, in addition to all of the other benefits of being an MCA member. To learn about eligibility requirements and to join the Marine Corps Association & Foundation today, please visit the New Members page.

Why is my credit card information being denied?

If you receive an error message after submitting an order, please verify the following:

  1. There are no misspellings or mismatched information regarding your name or billing address information
  2. The name on your credit card matches entry - including your middle initial or middle name if it is printed on your credit card
  3. The address entered matches the billing address for your credit card
  4. Re-enter your 3-digit security code located on the back of your credit card

If you have verified all of this information, and are still having issues submitting an order, please contact Customer Service at 888-237-7683 or send us an email.

Why is my discount code not working?

Discount codes must be entered on the Shopping Cart page in order for the system to recalculate your subtotal. You may need to verify that all conditions of the discount code have been met, here are few conditions you may want to check:

  1. Has the minimum purchase amount been met?
  2. If using for a Buy One Get One (BOGO) discount, do you have the correct quantity or type of items in your cart?
  3. Is the discount code still valid? Verify dates and times for the offer.

If only a portion of items in your Shopping Cart have a discount applied, you may have ineligible items in your cart. Examples of ineligible items are: select uniform items, all uniform packages, Waterhouse art prints, and select books.

If you have verified all of this information, and are still having issues submitting an order, please contact Customer Service at 888-237-7683 or send us an email.


How does The MARINE Shop define "Made in the USA"?

The MARINE Shop complies with the Federal Trade Commission's general guidelines for Made in the USA . Items that are Made in the USA are identified with a US flag icon.

How do I find out about specials, sales, clearances and new items?

You can always check back regularly to see what we’ve updated or, better yet, sign up for The MARINE Shop newsletter! Occasionally, we include promotional codes that are only valid for newsletter subscribers. 

Subscribe now to The MARINE Shop's newsletter!

How can I order Special Services and/ or Uniforms?

The MARINE Shop offers many special services that are required for Marines. Here are some of the the services we offer:

In addition, The MARINE Shop is THE source for Birthday Ball supplies - everything from party supplies for informal gatherings to personalized glassware for your unit's annual celebration. Many Birthday Ball items can be ordered online - even personalized items! Bulk orders can also be purchased and paid in installments. Visit Marine Corps Birthday Ball page for more information regarding Birthday Ball orders.


What is your Shipping Policy?

We provide regular Ground, 2nd Day and Overnight shipping, with fees based on the amount of your order.

  • Overnight and express orders - NOT available to P.O. Boxes, Hawaii, Alaska, U.S. Territories, APO/FPO addresses, international, or certain items noted.
  • If you require Saturday delivery, please call Customer Service at 888-237-7683 to check on availability and shipping cost. Additional charges will be applied.
  • Some products require additional shipping fees - read product descriptions carefully for additional shipping information.
  • Oversize and/or overweight orders may be subject to additional shipping fees. We will contact you with additional shipping fee information.

For a complete list of shipping rates and more shipping information, please visit our Shipping Policy page.

What is your Return Policy?

We allow Returns within thirty (30) days of receipt of your order. You are responsible for return postage unless the item was sent in error or item was damaged/defective. Please call 1-888-237-7683 for more information, or visit the Return Policy page.