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FAQs for The Marine Shop

Our ecommerce provider has assured us that our online store is not susceptible to Heartbleed bug. Shop with Confidence at The Marine Shop!

Why don't I see Member Value Pricing when I'm shopping?

If you are an active Marine Corps Association & Foundation (MCA&F) member, you can receive up to 10% off merchandise purchased through The Marine Shop. To view Member Value Pricing (MVP), you must Log In to your store account with the e-mail address associated with your MCA&F account before you start browsing. MVP displays as YOUR Price as opposed to List Price.

If you linked to The Marine Shop from an MCA&F page, you must Log In to ensure account validation.

Why don't I see Member Value Pricing in my Shopping Cart?

If you didn't Log In before adding the items, the Member Value Pricing won't appear while you browse. Membership pricing should display after you Log In. If you still don't see Member pricing, please call Customer Service at 888-237-7683 Monday thorugh Friday, 0800 to 1630 Eastern Standard Time to check on your membership status.

How do I take advantage of Member Pricing?

Members of the Marine Corps Association & Foundation receive Member Value Pricing on many of our items, in addition to all of the other benefits of being an MCA member. To learn about eligibility requirements and to join the Marine Corps Association & Foundation today, please visit the New Members page.

Note: Once you register as a member it will take up to one (1) business day for your status to be updated at the Marine Shop online.

How does The Marine Shop define "Made in the USA"?

The Marine Shop complies with the Federal Trade Commission's general guidelines for Made in the USA . We highlight vendors that claim "Made in the USA" with the following symbol:

How do I find out about specials, sales, clearances and new items?

You can always check back regularly to see what we’ve updated or, better yet, subscribe to The Marine Shop Online newsletter! Occasionally, we include promotional codes that are only valid for newsletter subscribers.

If you haven't subscribed to The Marine Shop's newsletter, Click here to sign up!

How can I order Special Services and/ or Uniforms?

For special services such as engraving, business cards or calling cards, visit the Personalized Items page.

Many Birthday Ball items can be ordered online - even personalized items! Bulk orders can also be purchased and paid in installments. Visit Marine Corps Birthday Ball page for more information regarding Birthday Ball orders.

The Marine Shop has teamed up with Medals to Honor for online Medal & Ribbon Mounting orders. You can also print an order form and place orders via fax with 5 Star Medals.

To order tailored uniforms visit the Tailored Uniforms page for instructions and follow the hyperlinks to the appropriate page and forms needed for your purchase.

What is your Shipping Policy?

We provide regular Ground, 2nd Day and Overnight shipping, with fees based on the amount of your order. Some items are ineligible for Express or Overnight shipping; please read product copy for shipping information. For more information please visit our Shipping Policy page.

What is your Return Policy?

We allow Returns within thirty (30) days of receipt of your order. You are responsible for return postage unless the item was sent in error or item was damaged/defective. Please call 1-888-237-7683 for more information, or visit the Return Policy page.

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